Pensions & Investments Complaint Handler

  • Working from home
  • Contract
  • £220 - £220

Calling all experienced Pensions and Investment Complaint Handlers; we need you! Come join a review project, examining how different pension and investment products were sold and whether correct and appropriate procedures were followed. To be a part of this project, you must possess not only knowledge of pension and investment products such as SIPPs, OEICs, ISAs, and Non-ISAs but also relevant field experience, particularly in handling complaints and reviews related to these products.
Location: Remote
Rate: £220 per day (inside IR35)
Hours: Monday - Friday, 8 hours per day

  • Complete review work on the customer journey to understand and determine the nature and effectiveness of the advice on pension and investment products.
  • Review case handling and complaint handling procedures.
  • Work with pension products, primarily SIPP wrappers containing underlying funds, in both accumulation and decumulation phases.
  • Work with investment products such as OEICs, both ISA and non-ISA, and Onshore and Offshore Bonds.
  • Review complaints related to Venture Capital products like VCTs and EIS schemes and DB pension transfer advice.
  • Conduct case reviews, assess various provider responses, and progress cases through an agreed process flow.
  • Review data and evidence gathered within the scope of customer complaints to assess eligibility.
  • Liaise with relevant third parties via phone when required.
  • Adhere to processes, procedures, and regulatory guidelines such as FCA and COMP rules.
  • Generate required response letters.
  • Work within a claims management workflow system.
  • Ensure a focus on data protection.
Essential Experience:-
  • Experience in dealing with customers in a regulated financial environment
  • Experience in reviewing complaints within the Pensions and Investment field is a MUST.
  • Experience as a case handler
  • Excellent attention to detail and accuracy.
  • Ability to work within demanding deadlines (workflow & time management).
  • Ability to attain and maintain specified quality and production targets.
  • Demonstrate an ability to work with honesty, integrity, and trustworthiness.
If you have Pensions and Investment complaint experience, send your CV to Diana Duggan Associates without delay!