Junior Case Handler - 'Big Four' Financial Services firm (London - Day shift)

  • London (City of)
  • Contract
  • Per Annum £27,000 - £28,000

Our client, a 'Big Four’ Financial Services Consultancy, is seeking a Junior Case Handlers to join the London office.

This is a high profile financial regulation project, managed on behalf of a Bank; reviewing cases, relating to customer accounts.

The role focuses on managing an individual case load, in order to support the investigation and resolution of customer claims.

If you have a high attention to detail, passion for customer service and relish working within a fast paced environment, this could be a fantastic opportunity to gain experience with an established corporate firm!


  • Research, gather and prepare cases, using in-house systems.
  • Log and allocate cases for review.
  • Liaise with clients, through telephone and written correspondence.
  • Process figures, carry out analysis and produce reports.
  • Liaise with the investigations team and senior managers.


  • Undergraduate Degree
  • IT Proficiency
  • Excellent written and verbal communication
  • Previous customer service or office experience
  • Previous paralegal/case work or Financial Services experience is desirable
  • Ability to meet deadlines
  • Proactive
  • Organised
  • Team player

This role is a contract position, until June 2019 (with scope for extension), based in the City of London. Working hours are Monday - Friday 09:00-17:30.

There are numerous intakes in October and November.

If you would like to be considered for this opportunity, please send your CV to Diana Duggan Associates.