Graduate Case Handler - 'Big Four' Financial Services firm (Stockport)

  • Stockport
  • Contract
  • Per Annum £20,000 - £23,000

One of the 'Big Four' Financial Services firms is seeking a cohort of Graduates to provide support on a FCA review project, investigating cases relating to financial products sold to customers.

This is a fantastic entry level role, providing an opportunity to enhance knowledge of financial regulation and business conduct, with an established Financial Services firm.

The environment is supportive and fast paced, with a friendly team and scope to progress!


  • Manage individual case load.
  • Assemble cases; collate documentation using in-house systems.
  • Undertake security checks and due diligence.
  • Log and allocate cases for review.
  • Liaise with customers, through verbal and written correspondence.
  • Draft response letters.
  • Produce reports.
  • Calculate repayments for customers.
  • Liaise with the investigations team and senior managers.
  • Work to tight deadlines.


  • Undergraduate Degree
  • IT Proficiency
  • Excellent written and verbal communication
  • Previous customer service or office experience
  • Previous paralegal/case work or Financial Services experience is desirable
  • Ability to meet deadlines
  • Proactive
  • Organised
  • Team player

This is a full time contract until end of December 2019 (scope to extend), based in Stockport, with full training offered. The start date is January 2019.

This contract is paid on a £90 daily rate, with retention bonuses offered.

If you would like to be considered for this opportunity, please send your CV to Diana Duggan Associates.