Call Handler

  • Working from home
  • Contract
  • Per Day £140

A Big Four financial services firm is running a project on behalf of a major bank supporting customers who have fallen into debt and arrears. We require experienced call handlers to join the project on a work from home basis.

Job Description:

  • Taking inbound calls as a representative of the bank
  • Providing solutions to customers who have fallen into arrears
  • Identifying vulnerable customers and offering suitable solutions
  • Understanding complex financial packages
  • Completing income and expenditure forms
  • Communicating solutions via telephone
  • Meeting quality targets
  • Escalating necessary issues to supervisors

Required Experience:

  • Several years of call centre experience in financial services (essential)
  • Experience of working with customer debt management or insolvency (essential)
  • Knowledge of FCA guidelines is ideal
  • Excellent telephone manner
  • Good interpersonal skills
  • Experience of working with vulnerable customers 

This is a work from home opportunity, the client will be providing the required equipment. IMPORTANT: You must have adequate space to work from home and receive calls throughout the working day. You must also work nearby your router to connect via Ethernet cable.

If you would like to be considered, please send your CV to Diana Duggan Associates without delay.