A leading global Consultancy is seeking German Bi-Lingual
Client Liaison Officers and French Bi-Lingual Client Liaison Officers. This
role is very client/customer facing and you will act as a liaison between
customer and the client, reviewing software licences, ensuring customers are
not only compliant, but get the most out of their software, on a working from
home basis.
Role: Bi-Lingual Client Liaison Officers
Location: Location: Hybrid – one day in office (Central London)
Rate: £25 per hour
Start: ASAP
Contract length: 6 months, with scope to extend
Responsibilities:
- Offering customers
post-sales support
- Ensuring that customers
are getting the most out of the product bought
- Offering a professional
customer experience
- Reviewing IT contracts
and software procurement processes
- Assessing commercial
terms
- Managing licence reviews
with client customers
- Ensure customers are
compliant with their software use
- Providing impact
analysis of contract remediation/novation to establishing recommendations
will not increase costs, or cause issues with software licencing
- Explore opportunities
for potential cost savings
- Act a liaison between
client sales and legal, and the customer
- Produce reports
outlining key elements of the documents
Requirements:
- Bilingual in
German/English or French/English (ability to read and write to high level
is essential)
- Preferred experience
within client facing or analytical backgrounds - with an understanding of
contracts and software
If you are interested in this position, please forward your
CV without delay to Diana Duggan Associates.