A leading global Consultancy is seeking German Bi-Lingual Client Liaison Officers and French Bi-Lingual Client Liaison Officers. This role is very client/customer facing and you will act as a liaison between customer and the client, reviewing software licences, ensuring customers are not only compliant, but get the most out of their software, on a working from home basis.
 
Role: Bi-Lingual Client Liaison Officers
Location: Location: Hybrid – one day in office (Central London)
Rate: £25 per hour
Start: ASAP
Contract length: 6 months, with scope to extend
 

Responsibilities:

•  Offering customers post-sales support
• Ensuring that customers are getting the most out of the product bought
• Offering a professional customer experience
• Reviewing IT contracts and software procurement processes
• Assessing commercial terms
• Managing licence reviews with client customers
• Ensure customers are compliant with their software use
• Providing impact analysis of contract remediation/novation to establishing recommendations will not increase costs, or cause issues with software licencing
• Explore opportunities for potential cost savings
• Act a liaison between client sales and legal, and the customer
• Produce reports outlining key elements of the documents

Requirements:

•  Bilingual in German/English or French/English (ability to read and write to high level is essential)
• Preferred experience within client facing or analytical backgrounds - with an understanding of contracts and software

If you are interested in this position, please forward your CV without delay to Diana Duggan Associates.